3 points and a question - Krug

1. Nowadays, usability testing findings are not written in long reports with suggestions on how to improve the website. Krug holds conference calls with Web teams to introduce the findings and then collaborate on how to fix the problems.

2. For most website usability testing all you need are a group of "people who have used the Web enough to know the basics" (139).

3. Two types of usability testing: a) "get it" testing - "show them the site, and see if they get it," look to see if the user understands the purpose of the site, the value, the organization, how it works, etc. ( 144) b) key task testing - ask the use to do something and watch how they do it

Question: What are some examples of usability testing the class has conducted or participated in?